Don't hope to get rid of books (Umberto Eco)
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First-class service as a competitive advantage

19.99 €
Out of stock
First-class service as a competitive advantage
19.99 €
In a world where the consumer rules and it is less and less important what product or service a company produces, where firms compete for the best people, the best technology, and the best design, the key competitive advantage is better service. This book is about how to motivate employees to provide the highest level of service that will increase company profitability, increase market share, and win customer loyalty. This book is a gift for all those who follow the customer and strive to turn their companies into market leaders.
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