Yes, if your order hasn't been shipped yet.
Just add the books you want to your cart. The "Add to Order" option will appear in the "Payment" section.
Pay using your preferred payment method (PayPal, credit card, or online banking), and the books will be automatically added to your order.
If you don't see this button, your order has already been processed and packaged. In this case, you can place a new order separately.
When placing an order, select the "Buy and put aside (add to a future order)" option. .
The next time you order, this purchase will automatically appear in your cart, and we will ship everything in one package.
What is an electronic gift card?
An electronic gift card is similar to a plastic gift card, but without a physical card.
This card is only accepted at the kniga.lv online store.
What denominations are available?
Available in both Preset denominations (10, 20, 50, 100) for convenience, as well as the option to specify a custom denomination starting from €10.
The e-gift card has no expiration date.
If the amount on the e-gift card is insufficient to cover the purchase, you can pay the remaining amount with a bank card or another e-gift card.and PayPal.
What else do you need to know?
- You can't buy a gift card at a discount.
- You can use a gift card to pay for both the purchase and delivery.
- You can use one gift card to pay for several different purchases.
- You can send gift cards to multiple recipients at once —in this case, each recipient will receive their own separate card of the specified denomination.
- It is possible to add a personal message to the recipient.
You can go directly to the category you're interested in from the menu or use the search to find the book you need.
If you find the product you're looking for, clicking the "Add to Cart" button will add the selected item to your cart and you can continue searching. Clicking the cart symbol in the main menu opens the cart panel. You can go to the cart page or directly to the checkout page.
On the checkout page, you can review the contents and price of your order, fill in your delivery details, and select a payment method.
After you've filled in all the required fields on the checkout page, confirm your order by clicking the appropriate button. You will receive order and status notifications via email. Once payment is received, the order will be processed and shipped.
Done!
Yes, of course! You can order a book that is not available in our online store on the special page.
Within 5 business days of receiving your request, our managers will contact you and, if the item is available, will inform you of the price and delivery time. If you are not satisfied with the order, simply decline! Completing the application does not obligate you to anything.
We may allow pre-orders for some products (not just new releases). This means the product is currently out of stock, but we are confident it will arrive in stock.
Once you find the desired edition, go to the product card by clicking on the book (product) title or cover.
You will be taken to the product page. A product page with the "Pre-order" status is distinguished by the lack of a "Buy" button. In its place is the "Pre-Order" button.
Click the "Pre-Order" button, and the item will be added to your cart, after which you can proceed to checkout.
Once the item arrives at the warehouse, your order will be processed.The order will be delivered to the delivery service you selected when placing your order.
The processing time for such an order usually takes 2 weeks.
Please note that pre-order processing times may vary depending on the workload of publishing houses. Unfortunately, we have no control over this.
Orders are shipped Monday through Friday. Orders placed on weekends are processed on Monday.
Orders are processed within 3-5 business days after payment confirmation, after which we deliver your order to the delivery service. During discount periods, order processing time may increase to 7 business days.
Delivery times within Latvia are 2-3 business days, 4-6 business days within Lithuania and Estonia, and 6-12 business days for other EU countries from the moment the order is handed over to the courier service.
We will replace your item if it is damaged or has a hidden typographical defect. Hidden defects include:
- inverted, missing, or mixed-up pages;
- incomplete or inconsistent block elements;
- unsealed pages other than those provided ("blank" sheets);
- pages stuck together or text or illustrations damaged when opened;
- cut edges of text or illustrations on a page ("clipped" text or illustrations);
- incorrect insertion of the block into the cover, the block is inverted, or the block is "not yours";
If a replacement book is not available, we will refund your money.
We will refund the money within 3 business days of receiving the returned book by transferring the funds to your bank account using the method you used to pay for the order.
You can return your purchase within 14 days of receiving your order.
We reserve the right to refuse a return if the item has been used, is damaged, is not complete, or has lost its original appearance. You can learn more about the return policy on the dedicated page.
Yes, but only with an ELECTRONIC gift card.
Unfortunately, no, orders are shipped only upon prepayment.
Unfortunately, no, we only accept payments in euros.
Yes, of course, the Polaris loyalty card gives you a 10% discount on all items except the "Book of the Month."
To apply the discount, click "Have a coupon or loyalty card?" on the checkout page. and enter the customer card number in the field that opens.
Book prices are subject to change. Due to exchange rate differences, or the assignment or cancellation of a discount on a product. The product page and your cart always display the current price.
You can send your suggestions and comments by email to [email protected], send a message from the contact page, or leave a review on our Facebook page.
If you are registered on our website, you will automatically receive an email with a personal 20% discount coupon two days before your birthday.
The email contains the coupon code and its expiration date—usually a few days.
Simply enter this code when placing your order, and the discount will be applied automatically.