Effective Conflict: How to Protect Interests and Manage Complex Communication
14.99 €
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Effective Conflict: How to Protect Interests and Manage Complex Communication
14.99 €
A guide to conflict resolution from professors at the Skolkovo School of Management and the National Research University Higher School of Economics. This book will teach you how to cope with tension, manipulation, and pressure—and find a way out, even when things seem to be at an impasse.
If you fear tense situations and often fail to resolve conflicts, you risk losing business relationships, projects, or your status. And when we're stressed, we lose the ability to think clearly and make informed decisions. With this book, you'll no longer be stuck in the awkward "I should have responded differently" mood. Unresolved, unspoken, and ignored conflicts are turning points that change relationships for the worse.
Under the cover is a step-by-step algorithm for resolving any, even the most serious, conflicts. It draws on the research and experience of the authors, who train employees and top managers of giant companies such as Sber, Avito, MTS, Megafon, and T-Bank.
You'll learn to defuse conflicts before they escalate. Choose a winning strategy and see hidden motives. You'll stop avoiding confrontations and giving in to manipulation. You'll learn how to manage yourself and your emotions, rather than explode or remain silent (and thus lose).
If you fear tense situations and often fail to resolve conflicts, you risk losing business relationships, projects, or your status. And when we're stressed, we lose the ability to think clearly and make informed decisions. With this book, you'll no longer be stuck in the awkward "I should have responded differently" mood. Unresolved, unspoken, and ignored conflicts are turning points that change relationships for the worse.
Under the cover is a step-by-step algorithm for resolving any, even the most serious, conflicts. It draws on the research and experience of the authors, who train employees and top managers of giant companies such as Sber, Avito, MTS, Megafon, and T-Bank.
You'll learn to defuse conflicts before they escalate. Choose a winning strategy and see hidden motives. You'll stop avoiding confrontations and giving in to manipulation. You'll learn how to manage yourself and your emotions, rather than explode or remain silent (and thus lose).
See also:
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