Don't hope to get rid of books (Umberto Eco)
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+371 27000041
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A complaint is a gift

14.99 €
Out of stock
A complaint is a gift
14.99 €
This book is a practical guide for organizations of all types, working in all sectors of the economy and interacting with consumers on a weekly basis. The authors have revised the previous edition and supplemented it with new ideas, recommendations and examples. Their reasoning is based on the concept "a complaint is a gift", which allows to optimize and improve business effectively and without special expenses. The book is intended for heads of organizations, managers, teachers and students, as well as for everyone whose work is related to consumer interaction, or those who are interested in this issue.
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