Pen Pal Mail Service

📦DELIVERY

We deliver books all over the world!

All orders are sent only with 100% prepayment.

How do we ship?

• Latvia, Lithuania and Estonia: Omniva, Venipak.
• Europe and other countries: DHL, Fedex, DPD and HRX.
• Delivery cost and service selection are calculated automatically when placing an order, depending on the country and weight of the parcel.

💰DELIVERY COSTS

Free delivery

• Latvia, Lithuania, Estonia - free delivery on orders over €19.99.
• Across the EU and to the UK, Norway, Switzerland, Iceland and Serbia - free delivery on orders over €49.99.

Paid delivery

• Latvia - the cost of delivery by courier is €4.99, and to a parcel machine - €2.99.
• Lithuania, Estonia - the cost of delivery by courier is €6.99, and to a parcel machine - from €4.99.
• Across the EU and to the UK, Norway, Switzerland, Iceland and Serbia - the cost of delivery by courier is €14.99.
• Shipping to other countries of the world (USA, Canada, Israel, etc.) is only for a fee..

DHL Express Delivery

• Express delivery is only for a fee: its cost can be calculated before payment, simply by adding the product to the cart and selecting your country.

📦PACKING AND SHIPPING TIME

• Orders are processed and collected within 3-5 business days after receiving payment.
• When choosing payment by bank transfer, the order assembly begins only after the funds have been received!
• During big sales and Christmas rush, the order processing time increases to 7 working days😊
• Large orders (over 30 kg) can be sent in several parcels.

⏱ DELIVERY TIMES

• Latvia, Lithuania, Estonia: 2-4 working days
• EU and the rest of the world: 6-14 working days (depending on the country)
• Express delivery: 2-3 business days after dispatch

We do not ship on weekends and holidays.

We indicate the average expected delivery time provided to us by the postal services. Although we send orders as quickly as possible, the final delivery time depends only on the work of the postal and customs services.
In any case, we will do our best to send your order as soon as possible!😊

📍PICKUP

• You can pick up your purchase directly from our store in Riga, Liepaja or Daugavpils. This is a free and fastest delivery method!
• You can pick up your order only after confirming that the order is ready for pickup at the selected store. When receiving an order, you must have the order number with you.
• You can see the list of stores here: https://kniga.lv/shops

🔎TRACKING PARCELS

• All shipments are provided with a tracking number, which we send to your email on the day of dispatch.
• Registered users can view the tracking number in their personal account.
• If the letter has not arrived automatically, check the Spam folder or contact us.
• On pre-holiday and holiday days, information about increased delivery times can be found on the official websites of courier services.
• Correctly specified delivery address and phone number will help deliver your order on time!😊

🧾CUSTOMS CLEARANCE

• For countries outside the EU (e.g. UK, Switzerland, USA) customs duties, fees and taxes may apply.
• We recommend checking with the customs department of the delivery country for information on customs declaration, taxes and duties.
• The recipient is responsible for paying additional fees.