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I apologized!

14.99 €
The only thing available 3
I apologized!
14.99 €
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Effective communication is undoubtedly one of the key skills for success. But how often do you find that a dialog suddenly comes to a standstill because of misunderstanding or resentment, closing the way to further communication? A good apology is often in short supply in life - and it doesn't matter whether you or you are the one being apologized to. At work and at home, on the street and in the circle of friends - you can turn the situation in your favor, simply by learning how to properly apologize and accept apologies. The authors of this book, Marjorie Ingall and Susan McCarthy, have been analyzing apologies in the news, politics, and the lives of ordinary people for years, so they know literally everything (and a little more) about them. And if you've ever been furious when you hear, instead of an apology, another "You misunderstood me," "Well, I'm sorry, I didn't know you were so sensitive," or "You're always..." then this book is for you, as well as for your abusers.
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