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How to Communicate with Difficult People: Hearing, Understanding, Negotiating and Dealing with Emotions

4.99 €
In stock
How to Communicate with Difficult People: Hearing, Understanding, Negotiating and Dealing with Emotions
4.99 €
In basket
At least once in our lives each of us has had to deal with people who are feisty, unpleasant, with bad temper, defiant or outrageous behavior and views on life that are fundamentally different from our own.
What do you do if you have to communicate with such people on a regular basis - at work and in ordinary life? This book will tell you how to protect your nervous system, keep your composure and stay positive. Study the step-by-step strategies developed by the author, and it will not be so easy to make you mad, and the positive impact of your interaction with other people will be maximized.
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