Author | |
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Publishing house | |
ISBNs | 978-5-907394-14-8 |
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The weight | 0,60 kg |
Size | 170 × 240 mm |
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The year of publishing |
Delivery
€19,99
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Book Wow! Service!" written by Vitaly Antoshchenko, head of the United Consulting Group. This edition is dedicated to the theory and practice of providing high-quality customer service, which is necessary for the successful and productive work of any organization. The book consists of seven chapters, each of them in a simple and understandable language describes the general principles of the strategy for building an ideal customer-oriented company. The author has combined the most valuable facts and terms about the practice of providing services, forming a dictionary of key terms. The reader is offered useful practical advice (including those based on the experience of foreign firms) on developing professionalism, communicating with clients, and creating a strong and trusting atmosphere in the team. The work was created taking into account the positive practical experience of the author, which makes it a valuable tool in the work of any professional in the field of sales, service and consulting services.
Author | |
---|---|
Publishing house | |
ISBNs | 978-5-907394-14-8 |
Binding | |
Pages | |
The weight | 0,60 kg |
Size | 170 × 240 mm |
Format | |
The year of publishing |
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