First-class service as a competitive advantage

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In a world dominated by the consumer and less and less important what product or service a company produces, where firms in the market compete for the best people, the best technology and the best design, better service becomes a key competitive advantage. This book is about how to motivate employees to provide the highest level of service, which will increase the profitability of the company, increase market share, win customer loyalty. This book is a gift for anyone who follows the client and strives to turn their companies into market leaders.

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Barcode: 9785961476552 SKU: 70425374 Category:
Publication language: Russian

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