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ISBNs | 978-5-9693-0414-7 |
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The weight | 0,285 kg |
Size | 148 × 210 mm |
Серия | |
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The year of publishing |
Delivery
€14,99
Not available
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David Avrin, a successful businessman and marketer with twenty years of experience, suggests taking a break from being a big boss for a while and "walking a mile in a client's moccasins." An experienced lecturer and author of several books, he helps to look at the situation from the inside and outside, gives useful recommendations, sprinkled with instructive stories and sparkling jokes. Look at your business through the eyes of consumers: is it as good as you think it is? Why do customers leave and never return? How to keep buyers spoiled by the abundance and quality of goods and services? How to return the dissatisfied along with their money?
The book will help business owners, top managers and customer service professionals to bring the quality of service in the company to a new level.
Author | |
---|---|
Publishing house | |
ISBNs | 978-5-9693-0414-7 |
Binding | |
Pages | |
The weight | 0,285 kg |
Size | 148 × 210 mm |
Серия | |
Format | |
Standard | |
The year of publishing |
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Delivery across the countries of geographic Europe (including the UK, Norway): We send orders by mail, UPS, HRX, DPD and DHL.
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