Age of the customer

14,99

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This book is an attempt to take a comprehensive look at how the system of relationships between a company and a client should be built. Based on their twenty years of experience, the authors talk about what a company needs to know about its customers, how to get this information, how to achieve customer loyalty, how to properly manage customer service points and contact centers, what tools should be used to make customer service as effective as possible. .

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Barcode:   SKU: 70404933 Category:
Publication language: Russian

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