The Ritz-Carlton: Business Rules from the Founder of a Luxury Hotel Chain

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Over the years, the Ritz Carlton has managed to maintain the highest level of service quality and remain synonymous with luxury. Horst Schulze, the founder of the chain, tells how the chain manages to do it. His advice on hotel management and employee motivation can be applied not only in the hotel, but also in any other business in the service sector.

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Barcode: 9785171183370 SKU: 70132923 Category:
Publication language: Russian

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