Feedback in business: Honest dialogue with customers and employees

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A leader who does not have honest feedback from employees breaks away from reality and loses an idea of ​​​​the true state of affairs. Customers who do not receive the expected feedback lose confidence in the company.
A well-structured feedback system is essential to the effective operation of any organization. It helps the manager to build a quality management system, and employees to maximize their potential, increase productivity and form a loyal attitude of partners and customers. The authors of the book offer a simple, step-by-step system for implementing honest feedback that has been tested by dozens of companies around the world. Thanks to this system, you will learn how to properly communicate with subordinates and customers, build behavioral algorithms and processes within the company, make the work of the organization really productive, and the working atmosphere healthy and inspiring.

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Barcode: 9785961427882 SKU: 70135475 Category:
Publication language: Russian

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