Author | |
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Publishing house | |
ISBNs | 978-5-04-098518-0 |
Binding | |
Pages | |
The weight | 0,535 kg |
Size | 162 × 235 mm |
Серия | |
Format | |
Standard | |
The year of publishing |
Delivery
€14,99
Not available
Not available
Pleased
the client will definitely come back again. For a customer to be satisfied,
create a high level of service. But how to get real from employees,
sincere relationship with the client?
Maxim Nedyakin is a consultant on service and development of companies, has
great practical experience. In the book, he analyzes in detail examples of management
Russian companies and tells how to create a truly
customer-oriented service without the use of strict regulations and
punishments.
Author | |
---|---|
Publishing house | |
ISBNs | 978-5-04-098518-0 |
Binding | |
Pages | |
The weight | 0,535 kg |
Size | 162 × 235 mm |
Серия | |
Format | |
Standard | |
The year of publishing |
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Delivery across the countries of geographic Europe (including the UK, Norway): We send orders by mail, UPS, HRX, DPD and DHL.
When ordering from €49.99 - we deliver the package for free! For smaller orders, standard shipping costs €14.99. You can calculate the express shipping cost by adding the item to your shopping cart.
To Malta, Cyprus, Greek, Canary, Aland, Azores - we send parcels only by mail. Delivery can take up to 1,5 months.
Delivery in Ukraine is paid and only by mail, the amount of delivery is calculated depending on the weight.
Delivery to other countries of the world: Shipping costs can be calculated by adding the item to your shopping cart.
All orders in Latvia, Lithuania and Estonia are delivered via parcel machines Omniva, Venipak Pickup Point and courier service Venipak.
Terms of standard delivery in Latvia 2-3 working days after the order has been processed, depending on the payment method and delivery location.
Delivery times to Lithuania, Estonia - 2-4 working days after order processing. In the case of delivery by courier service in the Baltic countries, the day before or on the day of delivery, the courier will contact you in advance to confirm the address and specify the delivery time.
Management
Business from Scratch: Lean Startup Method for Quickly Testing Ideas and Selecting a Business Model