07.12.2023
Yana Pikalova
Thank you so much for your responsive customer service, it's in the little things, but it all comes together to create an aesthetic and mood of your store that makes me want to interact with you again and again. I was very pleased to receive help in completing the order within a few minutes; it is great that you choose a decent transportation company to deliver packages (including those that qualify for free shipping); even the letter that you put in the parcel is printed on special paper and enclosed in the same tactilely pleasant envelope; and of course, I want to especially note the protective packaging, all the books came with smooth corners. It's a time of austerity and many brands are cutting costs as much as possible, thank you for finding the balance, it's invaluable these days.
